Sales
A complete sales plan from A to Z: targets, team structure, scripts, pipeline stages, and the reporting to run it.
Build operations that scale revenue.
Scalyx builds your sales, marketing, and lead generation, along with the pipelines that connect them. We work with companies from 5 employees to 100+ and scale the team as you grow.
2020year founded
18+years of experience
MENAregional expertise
B2B & B2Cmarkets
Book a free 30-minute BPO consultation
- We assess your current operation for free
- We identify exactly what needs to be built or fixed
- No commitment, no sales pitch
- Works for 5-seat startups to enterprise operations
Limited spots available each month.
What we build for you
We design and run the full commercial engine, from the first plan to the daily pipeline. Start with 5 people and scale past 100 on the same system.
Marketing
Positioning, campaigns, and content that feed your sales team with the right audience.
Ads
Paid campaigns planned, launched, and tracked against the leads and revenue they produce.
Lead generation
Outbound and inbound lead programs with qualification rules and clean hand-off to sales.
Full contact centers
Hiring, training, technology, and management of the team that talks to your customers.
Six ways we run your operation
Beyond the growth engine above, we build, manage, and scale the BPO operations behind it, across B2B and B2C markets.
Call center setup & launch
We build your call center from the ground up, whether you're starting with 5 employees or 100+. Infrastructure design, technology stack, hiring, training, and go-live support.
- 5-seat startup to enterprise scale
- Technology & dialer setup
- Agent hiring & onboarding
- Scripts, SOPs & playbooks
- Go-live management
BPO operations management
Ongoing management and optimization of existing BPO operations. We embed as your operational leadership, running performance, quality, and people so you can focus on growth.
- Customer service operations
- Tech support & helpdesk
- B2B & B2C sales teams
- Collections & back-office
- Multi-channel support (voice, chat, email)
Department design & structuring
Building a new department from scratch or restructuring an existing one. We design the org chart, define roles, set KPIs, and create the management layer that makes it run.
- Org structure & role design
- Job descriptions & scorecards
- KPI & performance frameworks
- QA systems & RAG scoring
- SOP & process documentation
Agent & team training
End-to-end training for agents, supervisors, and team leaders, covering product knowledge, communication skills, sales techniques, and quality standards.
- New hire onboarding programs
- Sales & objection handling
- Customer service excellence
- Supervisor & TL development
- Ongoing coaching frameworks
Revenue operations design
Pipeline and revenue infrastructure for B2B and B2C companies, from lead capture to close. CRM builds, KPI systems, and team structures that generate consistent revenue.
- CRM build & optimization (HubSpot, Salesforce, Zoho, and more)
- Lead scoring & pipeline design
- B2B & B2C sales process design
- KPI dashboards & reporting
Fractional operations director
Senior operational leadership on a retainer, without the cost of a full-time hire. Embedded oversight for growing companies that need execution across BPO, sales, or service operations.
- Monthly retainer engagement
- Cross-functional team leadership
- MENA & remote market expertise
- Reporting directly to the C-suite
CRM and ERP, tailored to your business
We don't push one tool. We choose and configure the platform that fits how your business sells, then build the pipelines, automations, and dashboards on top of it.
CRM platforms
HubSpotSalesforceZoho CRMSugarCRMMicrosoft Dynamics 365
And many more CRMs, tailored to your business
SAP and ERP modules
SAPSales and distributionInventory and procurementFinance and accountingHR and payrollReporting and analytics
What we do on every platform
- Platform selection and setup
- Customization to your sales process
- Data migration and clean-up
- Integrations with email, telephony, and ERP
- Automation and workflow design
- Dashboards and reporting
- Team training and adoption
We don't deliver reports. We build the infrastructure your revenue runs on.Frank Winchester, Founder, Scalyx
AI-powered, human-led
We use AI to build faster and to support your team every day. People make the decisions; AI handles the repeatable work.
How we use AI to build
- Market and lead research: finding and profiling the right companies and contacts
- Segmentation and scoring: ranking leads so sales calls the best ones first
- Drafting: outreach sequences, scripts, and ad copy, reviewed by our team
- Automation: CRM workflows, data capture, and dashboards that update themselves
How AI assists your team
- Agent assist: suggested replies and instant answers from your knowledge base
- Call and chat QA: interactions scored against your quality standards
- Coaching: summaries and feedback that show supervisors where to help
- Reporting: daily performance and pipeline summaries in plain language
Proven in practice: AI OCR and Power Automate automated business card capture and lead processing at a global tradeshow.
Trusted by leading brands
Our team has delivered BPO, sales, and marketing operations for companies across retail, banking, insurance, telecommunications, hospitality, education, and consumer goods.
Where we work
Choose your market and we'll start your enquiry for that region.
GCC
Gulf markets, served from our Beirut and Cairo offices.
USA & Canada
North American sales and lead generation teams.
Europe
Sales, marketing, and contact center support for European markets.
Africa & Asia
Regional market entry and operations across Africa and Asia.
Industries we work in
The same sales, marketing, and lead generation system, adapted to how each sector buys and sells.
Medical companies
Medical supplies
Insurance
Accounting & banking
Telecommunications
Retail & fashion
Restaurants & hospitality
Real estate
Education centers & courses
Products & services
Data science
Your industryAsk us about it
Built by an operator, for operators.
Scalyx was founded in 2020 by Frank Winchester, a BPO and operations executive with 18+ years building contact centers, revenue systems, and high-performance teams across customer service, tech support, sales, and marketing.
We've launched call centers from 5 seats to full enterprise scale, designed department structures from scratch, trained hundreds of agents and supervisors, and built revenue pipelines across MENA and global markets.
We work with startups, SMEs, and enterprise leaders who need someone who has actually done it, not a consultant who has only read about it.
Proven results. Scalable capability.
What we've already delivered, and what we can build for your business at any size.
180,000+contacts in one CRM database, segmented for activation
14,000+dormant contacts reactivated with structured outreach
1,500+people led across large-scale BPO operations
5 → 100+team sizes we build and scale
Always-on lead generation engines
Research, segmentation, outreach sequences, qualification, and hand-off to sales, run as one continuous program instead of one-off campaigns.
ScaleStarts as a 5-person pod and scales to 100+ agents across voice, email, and chat.
ProofReactivated 14,000+ priority contacts from a 180,000-contact database with structured outreach and HubSpot workflows.
Sales pipelines on the CRM or ERP you choose
Pipeline stages, lead scoring, forecasting, and dashboards built on HubSpot, Salesforce, Zoho, SugarCRM, Microsoft Dynamics, or SAP, whichever fits your business.
ScaleFrom a single sales team to multi-department, multi-market reporting.
ProofBuilt 5 dashboards, 7 custom properties, and automated stages from zero.
Contact centers built to scale
Hiring, training, technology, scripts, and QA for voice, chat, and email teams, with performance scorecards that supervisors actually use.
ScaleLaunch with 5 seats and grow past 100 on the same operating model.
ProofRAG scorecards, KPI frameworks, and QA tools deployed across multiple teams.
Marketing and paid ads tied to pipeline
Positioning, campaigns, content, and paid media planned against the leads and revenue they must produce, with tracking from first click to closed deal.
ScaleCampaign plans for single launches or always-on programs across the Gulf, Europe, and North America.
AI and automation across the funnel
Lead research, scoring, drafting, data capture, and reporting automated so your people spend their time on conversations and decisions.
ScaleFrom one automated workflow to a fully connected stack.
ProofAI OCR and Power Automate automated business card capture and lead processing for an 8-person team at a global tradeshow.
Market entry and regional teams
Sales and service teams for the Gulf, USA and Canada, Europe, Africa, and Asia, staffed from our Beirut and Cairo bases in Arabic, English, and French.
ScaleLanguage-matched teams for each market.
Scale, visualized
See how a team grows, how a pipeline converts, and where we operate. Examples are illustrative and sized to your business.
Example scale-up roadmap
Seats by phase. Illustrative: your plan is sized to your business.
Pipeline calculator
Enter your own numbers to see what a structured pipeline could return.
Leads
0
Qualified
0
Meetings
0
Won
0
Estimated monthly revenue$0
A planning estimate from your inputs, not a guarantee.
Two hubs, four regions
One pipeline, any platform
AI-assisted lead flow
Research
Score
Reach out
Qualify
Hand off
Report
AI-assisted stepHuman-led step
How an engagement runs
A clear path from first call to a team that runs at scale.
1
Discover
A free 30-minute assessment of your current setup and goals.
2
Design
Sales plan, team structure, KPIs, and the CRM or ERP blueprint.
3
Build
Hiring, training, pipelines, automation, and dashboards.
4
Launch
Go-live with daily management and quality control.
5
Scale
Add seats, markets, and channels, from 5 people to 100+.
Get an RFQ tailored to your business
Tell us what you need and how big your team should be. We'll review it and send you a tailored quotation (RFQ) for your business.
Let's talk about your operation.
To reach out, send us an email and one of our team will get back to you. Or start with a free 30-minute consultation: we'll assess your current setup and tell you exactly what needs to be built or fixed.
Beirut, LebanonHamra Main Street, Modca Building (same building as Byblos Bank), 8th Floor
View on map
View on map